Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@sitcomshop.store. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@sitcomshop.store.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@sitcomshop.store.

1. Cancellation Policy

At SitcomWorld, all orders can be canceled until they are shipped.

  • Unpaid Orders: If your order is unpaid, you can easily cancel it by yourself.
  • Paid Orders: If your order has been paid, you can contact our customer service team to cancel the order.
  • Shipped Orders: Once your order has been shipped, it can no longer be canceled.

Please note that a corresponding cancellation policy or solution may apply to different product categories:

  • Orders canceled before shipping are eligible for a full refund, except for made-to-order products.
  • Once the order has been shipped, no cancellations will be accepted.

2. Refund Policy

We understand that receiving refunds in a timely manner is important. Depending on your method of payment, the refund will be processed accordingly:

  • PayPal: Refunds to PayPal accounts will take 2-7 business days.
  • Credit/Debit Card: Refunds to credit or debit cards depend on your financial institution's policies, which range from 10-30 business days.

Please note:

  • Unfortunately, we do not offer returns or exchanges.
  • Orders cannot be returned, exchanged, or refunded once delivered.
  • No returns/exchanges will be accepted due to inaccurate sizing, so please refer to the size charts carefully before placing your order.

3. Package Theft Policy

At SitcomWorld, we strive to ensure the safe and timely delivery of packages to our valued customers. However, once a package has been successfully delivered and confirmed by our tracking system, SitcomWorld is no longer responsible for any theft or loss of the package.

  • Responsibility During Transit: SitcomWorld ensures the safe transit and delivery of packages until they reach the customer's designated address or location. We employ secure delivery methods and tracking systems to minimize the risk of theft or loss during transit.
  • Proof of Delivery: Upon successful delivery, SitcomWorld will obtain confirmation through our tracking system. This confirmation serves as proof that the package was delivered to the specified address.
  • Post-Delivery Responsibility: Once delivery is confirmed, SitcomWorld bears no liability for any subsequent theft, loss, or damage to the package or its contents. Customers assume full responsibility for the security and safety of packages after delivery.

 

 

At SitcomWorld , we strive to ensure the highest quality in all our products. However, due to the nature of manufacturing and shipping processes, minor defects may occasionally occur. In order to maintain efficiency and fairness in our operations, the following policy is in place for addressing complaints about minor defects:

  1. Definition of Minor Defects
    Minor defects include slight color variations, minor scratches, or other superficial issues that do not impact the functionality, safety, or overall usability of the product. Examples may include, but are not limited to:

    • Slight color differences due to screen displays or lighting.
    • Minor surface scratches, dents, or marks that do not affect product performance.
    • Small misalignments or uneven stitching in non-critical areas.

  2. Non-Eligibility for Returns or Replacements
    Complaints regarding the above-mentioned minor defects will not be entertained for product returns, replacements, or refunds. We do not consider such imperfections to be significant enough to affect the value or use of the item.

  3. Exceptions
    In cases where the defect affects the core functionality of the product or presents a safety concern, customers are encouraged to submit a complaint. These cases will be reviewed according to our standard return and replacement procedures.

  4. Customer Responsibility
    Customers are encouraged to carefully review product descriptions, images, and specifications before making a purchase. Additionally, slight variations in products may occur due to differences in manufacturing batches, which are beyond the company's control.

  5. Final Decision
    The company reserves the right to make the final decision on whether a defect is considered minor or if the product is eligible for return or replacement.

 

 

EU Right of Withdrawal Policy

Right of Withdrawal (EU Customers Only)

If you are a consumer residing in the European Union (EU), you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the last item in your order.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision to cancel your order by sending a clear statement via:

Email: support@sitcomshop.store

Please include your order number and contact details to help us process your request promptly.

Self-Service Cancellations & Returns

To make the process easier for our customers, we offer self-service cancellations and returns directly through our website.

Eligible customers can submit cancellation and return requests through their customer account without needing to contact customer support. Customers can conveniently manage eligible cancellations and returns directly from their account through our self-service returns portal.

For EU customers, orders may be cancelled within the applicable 14-day withdrawal period after receiving the last item in the order, subject to the conditions outlined in this policy.

Customers may also initiate return requests directly from their account dashboard on our website. Return instructions will be provided once the request is approved.

If you experience any issues using our self-service portal, please contact us at support@sitcomshop.store and our team will be happy to assist you.

Return of Goods

Once you have notified us of your decision to withdraw, you must return the goods to us without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

Items must be returned:

- Unused and unworn
- In their original condition
- With original tags and packaging (where applicable)
- Free from damage caused by the customer

We reserve the right to make deductions from the refund if the value of the goods has been diminished due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Shipping Costs

Unless the return is due to our error, defective products, damaged products, or incorrect items received, the customer is responsible for the cost of returning the goods.

We recommend using a tracked shipping service, as we are not responsible for items lost during return transit.

Refunds

After receiving and inspecting the returned goods, we will process your refund without undue delay and no later than 14 days after receiving the returned products.

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

Original shipping charges will be refunded where required by applicable EU consumer protection laws.

Exceptions

The right of withdrawal does not apply to:

- Personalized or custom-made products
- Products made to the customer's specifications
- Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery
- Digital products that have been downloaded or accessed
- Any other items exempt under applicable EU consumer protection regulations

Contact Information

For questions regarding your withdrawal rights or returns, please contact:

SitcomWorld

Email: support@sitcomshop.store